Privacy Policy

Last Updated: September 11, 2025

Drom ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getdrom.com and use our services (the "Service").

1. Information We Collect

We may collect information about you in a variety of ways:

• Information You Provide to Us: We collect personal information you provide when you register for an account, such as your name, email address, company name, and payment information.

• Information We Process on Behalf of Our Clients: Our Service is a conversational AI platform. Our Clients provide us with their business information ("Client Content") to train their AI models. The conversations between our Clients' AI models and their Customers may contain personal information. In this context, the Client is the "Data Controller" and Drom is the "Data Processor." We process this data solely on the instruction of our Client.

• Usage Data: We automatically collect information when you access the Service, such as your IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.

• Process and manage your account and payments.

• Improve, personalize, and expand our Service.

• Communicate with you, including for customer service and marketing purposes.

• Monitor and analyze trends, usage, and activities in connection with our Service.

3. How We Share Your Information

We do not sell your personal information. We may share information with third parties in the following situations:

• With Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processing and cloud hosting.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• With Your Consent: We may share your information for any other purpose with your consent.

4. Data Security We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

5. Your Data Rights and Choices Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us.

6. Children's Privacy Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us If you have any questions about this Privacy Policy, please contact us at hello@getdrom.com.